RISK FREE RETURNS & EXCHANGES

return and exchange policies

Return & Exchange Policy

We offer easy returns for store credit within 100 days of delivery—no questions asked.

  • Items must be unworn, unwashed and come back in the original emamaco bag undamaged
  • Final sale items and briefs are not eligible for return for change of mind.

Returns typically process in 5–7 business days after the package is received.

Common Return Questions
Can I return a sale item?
Yes. Any item can be returned for store credit within 100 days of delivery, with the exception of items marked as Final Sale (those Final Sale items will NOT be eligible for a return or exchange for change of mind).
What if I received a damaged or defective item?
Please contact our support team at support@emamaco.com and we will take care of you, right away.
Can I exchange an item?
As we deal with mom bodies and a lot of pregnancies size exchanges sometimes don't make sense. Instead we provide store credit for returned items.
Can I return for a refund?
Returns for change of mind are for store credit, whether the item was full price or on sale. Your store credit comes as an emamaco gift card for the amount you paid for the item (not shipping), to spend on anything in the shop. Faulty item? That's different: email support@emamaco.com and we'll look after you under the Australian Consumer Law.
What if I didn't like the style/fabric?
You can return it for anything in the shop!
What if I paid with a gift card?
Gift cards can't be exchanged for cash, and that includes store credit from a return (store credit is an emamaco gift card, valid for 3 years).

If you return items bought with a promotional gift card (one we gave you for free, for example from a giveaway, a partner or one of our emails), the promotional card's value isn't re-issued: your store credit covers what you paid on top of it.

This doesn't affect your rights under the Australian Consumer Law if an item is faulty.

CARE INSTRUCTIONS

Do I need to pre-wash my items?

No, you do not.

How do I wash my items?

Emamaco care instructions for supaflex fabrics:
Wash normally. Do not use fabric softeners and don't dry or iron.
Do not leave to soak or leave in the washing machine after washing as colours may run and logo may peel if left in the washing machine after the cycle has finished.

Our garments are high performance fabrics. They are made to outperform in gruelling situations while staying buttery soft.

To care for your garments properly please follow the washing instructions on the tag. They are quite simple to wash. Just use cold water and standard washing detergent.

Do not use fabric softener or dryers.

How do I keep them looking new forever?

The soft finish we give our garments can be damaged. If you rub them hard against a rough surface like velcro or a brick wall then you risk damaging the finish. If this happens the integrity of the fabric and the performance on the garments will not be compromised and they will still perform perfectly well. But the affected area may look slightly damaged as if there is balling or pilling.